Payment, Cancellation & Refund Policy
Online Payment System
We use the Paystack online payment system for all transactions.
All credit card numbers are encrypted when the order is placed using 128-bit encryption. We do not hold sensitive information on our site. They are only decrypted after they reach our computer. They are not held in clear text on any website, nor any email.
a. In the event of cancellation of any paid consultation for which payment has been successfully made and a confirmation generated, and the consultation has not been concluded due to any avoidable / unavoidable reason(s) we must be notified of the same on phone on 09064164346 or in writing by an email at firstname.lastname@example.org
b. You are not entitled to any refund if your request for service(s) has already been processed.
c. Cancellation can be requested no later than 24 hours before Appointment time.
d. Our Customer Service team will contact you within 5 business days and in cases where the Hospital/Doctor has not delivered the booked consultation, we would return your payment made into your e-Wallet within 15 business days from the day the request for Cancellation was received.
e. Please note that where a cancellation is made by the patient and not the hospital or doctor; there will be a nominal deduction of 20% in the amount refunded, payable towards online payment processing. The refund will be processed directly into your e-Wallet that was used to make the payment.
f. In the event your request for consultation is accepted but after payment due to unexpected circumstances, your request for consultation is rejected or cancelled by the Hospital/Doctor ; You will be given an option of opting for another request for consultation OR will be offered a complete refund, if you so desire. The refund will be credited to your e-Wallet within 15 working days.
g. In case your e-Wallet has been inadvertently over-charged, please notify Kompletecare.com at the earliest. Refund of the outstanding amount would be made to your e-Wallet within 15 working days. On the other hand, if the transaction amount was inadvertently under-charged, Kompletecare.com would debit the outstanding amount from your e-Wallet and notify you of the same.
h. The refund amount claimed from Kompletecare.com cannot exceed the amount paid by the patient/user for required service(s).