Cancelling an appointment with a doctor/hospital
You can cancel any appointment you are no longer interested in. Although Appointments are paid for immediately after booking and refunds depend on how far you have gone with the appointment process.
Log into your member account and go to the Appointments page. Click on the cancel button next to the appointment you wish to cancel. If you are using the web app, click the appointments tab from your dashboard to view the list of appointments you can pick from.